I recently attended a conference where one of the speakers had studied companies that did not survive the recent economic challenges of 2008-11 as well as those who not only survived but thrived through this same most challenging time. He made a point of sharing a common characteristic of companies that fared well through this period and emerged stronger; they viewed feedback as a gift! The leadership had successfully created the culture where feedback from not only customers, but also suppliers as well as internal feedback from managers, peers and direct reports was solicited, valued and used to drive improvement in behaviors and results.
We can be put off and feel put down by feedback from others. Our challenge is to view feedback as a gift – a perspective that can shine light on what we may not see and add to our vision. We do not have to agree with all feedback, but we can choose to receive it graciously as a gift. We can choose how to use the gift to change our behavior and our results.
What is the one thing that you can do to foster effective feedback in your organization, such that by doing it, everything else will be easier or unnecessary?